Refund and Returns Policy

Thank you for shopping at Sopno Enterprise. We strive to ensure your satisfaction with every purchase. Please read this Refund and Return Policy carefully to understand your rights and obligations regarding returns and refunds.

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1. Eligibility for Returns and Refunds

1.1 Return Window

You may return eligible products within 7 days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Non-Returnable Items

The following items are not eligible for return or refund:

• Perishable goods (e.g., food, flowers, etc.)

• Downloadable software or digital products.

• Personalized or custom-made items.

• Items marked as "final sale" or "non-returnable."

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2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [01618921762] to request a Return Authorization (RA) number.

2. Pack the item securely in its original packaging, including all accessories and documentation.

3. Include the RA number on the outside of the package.

4. Ship the item to the following address:
   [Insert Return Address]

2.2 Return Shipping Costs

• If the return is due to a defect or error on our part, we will cover the return shipping costs.

• If the return is for any other reason, you are responsible for the return shipping costs.

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3. Refund Process

3.1 Refund Eligibility

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [10] business days.

3.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we may issue a store credit or refund via an alternative method.

3.3 Partial Refunds

Partial refunds may be issued in the following cases:

• The item is returned in a condition that is not "as new."

• Some parts or accessories are missing.

• The item is damaged due to customer misuse.

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4. Exchanges

If you need to exchange an item, please contact our customer service team at [01618921762]. Exchanges are subject to product availability.

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5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [01618921762]. We will arrange for a replacement or refund at no additional cost to you.

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6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you may return it following the standard return process.